Job Description

Emergency Dispatcher

The Custer County 9-1-1 Communications Center is accepting applications for full-time emergency dispatcher. Custer County offers an excellent benefit package and is a member of the South Dakota Retirement System. Starting wage is $22.84 per hour for non-certified, and $23.79 per hour if currently South Dakota certified or at the time of obtaining state certification. Shift differential pay of $1.00 per hour between hours of 1800-0600. Applicant must be willing to work any shift, including nights, weekends, and holidays. Position is open until filled.

General definition of work: Must perform tasks necessary for the operation of a combined communication center service: fire departments (urban and rural), county sheriff's department, police departments, ambulance services (urban and rural), life flight and any other agency deemed necessary. Receives emergency and non-emergency calls, from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems. Calls are completed in accordance with established local procedures as governed by Communications Council and the Federal Communications (FCC) Rules and Regulations. Must operate computer terminals for specialized access with various automated data banks in compliance with applicable laws. Works in a confined area and remains seated for long periods of time entering data into various computer systems. Must be able to work different shifts with possible mandatory overtime, holidays and weekend as needed. Assigns appropriate public safety personnel for routine and emergency calls for service. Performs other duties as assigned, including notifying supervisor of any concerns.

Required knowledge, skills and abilities: Ability to communicate effectively and calmly, courteously and clearly, both verbally and in writing, speaking distinctly, and promptly. Communicates with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them. Hears in normal range. Ability to simultaneously listen and comprehend both telephone and radio traffic. Comprehends and applies county/city ordinances, policies and procedures. Ability to document all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information. Ability to establish and maintain effective working relationships with other personnel, agencies and the public.

Minimum qualifications: High school diploma or general education degree (GED) will be the minimum level of education that will be considered. Must be 18 years of age and a U.S. citizen. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to learn law enforcement terminology and procedures. Must not have any felony convictions and pass a background check. Must successfully complete the state mandated 911 Basic Course within one year of hire. Ability to possess or be able to obtain a valid SD driver's license.

Physical requirements: Ability to reach and extend hands and arms in all directions as needed to perform job duties. Proficiency in typing and data entry requiring fine motor coordination and manual dexterity. Ability to grasp, handle, and manipulate objects using fingers and hands. Ability to communicate effectively through clear verbal speech. Ability to hear and understand sounds within normal conversational ranges. Capacity to perform repetitive hand, wrist, and finger movements on a frequent basis, with occasional bending, standing, kneeling, and squatting. Ability to perform light physical work, including exerting up to 20 pounds occasionally and up to 10 pounds frequently.

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